We have a 90-day return policy, which means you have 90 calendar days to request a return starting from when you receive the item.
To be eligible for a return, your item must be in the same condition as you received it and in its original product packaging. You’ll also need the receipt or proof of purchase.
Please contact us at service@usmile.com to start a return. We will provide you the return address by this customer service email. However, you shall be responsible for shipping expenses. Once we receive the item and approve the return, a refund will be returned to your original payment method.
Please be advised that you should always first request a return by contacting us before sending to-be-returned items back to us.
You can always contact us for any return questions at service@usmile.com
Damage, Defective or Wrong Items
Please check your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issues and solve them as soon as possible.
If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without notifying us of the damage, we will not be able to process the return.
Exchanges
If you wish to exchange one bought item for another one, you can place a new order for that one once your return request is accepted, such that you can get your new item with the least amount of time.
Refunds
We will notify you when we have received and inspected your return, and let you know if your refund was approved or not. If yes, your refund will be automatically returned to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@usmile.com
